Job Type: Full Time
Salary: AED 22,000 – 32,000 per month
Job description
Soft Services Manager – Join Our Talent Pool
Impact A Better Future
We are a multinational organisation with a global team of 50,000 colleagues. In the Middle East we operate in the Transport, Defence & Advisory sectors, delivering services in Asset Management, Customer Experience, Fire & Rescue and Air Navigation Services. We are innovators, committed to redesigning and improving public services to fulfil our purpose to impact a better future by “Bringing National Visions to Life”.
Your Opportunity
We’re seeking dynamic professionals with a strong background in Soft Services Facilities Management to join our talent pool.
The ideal candidate should have the ability to multi-task and manage various tasks, and good communication. Excellent organisation, time management and prioritizing skills.
This role will be across our contracts in the UAE.
Key Accountabilities
• Manage the daily operations and performance of the Soft Services Department, including Cleaning, Window Cleaning, Pest Control, Waste Management, Timetabling, Service Desk, and Administration.
• Lead, support, and coach team members to achieve company and client objectives.
• Develop and deliver monthly activity reports for senior management and service users.
• Collaborate with stakeholders to understand their evolving needs and ensure service excellence.
• Conduct KPI and SLA inspections, ensuring optimal service delivery.
• Maintain compliance with all statutory and legal regulations relevant to Soft Services Operations.
• Identify and address risks related to departmental outputs and escalate issues as required.
Specific Requirements
• 10-15 years of experience in similar roles within complex environments.
• 5-7 years in senior consultancy services.
• A degree in a relevant engineering discipline; project management qualifications (PMP, Prince 2) preferred.
• Excellent MS Office skills (PowerPoint, Word, Excel, Visio, Power Bi) – proficient in word processing, developing presentations, reports and compiling documents into standard formats.