In this job, you will:
- Coordinate with customers and communicate with Suppliers and Overseas offices to ensure receipt of all documents prior to arrival as per the SOP timelines.
- Ensures there is zero documentation errors on all documents.
- Responsible for the entire process of customer’s documents handling from documents follow up till clearance and Delivery.
- Proactively inform customer on shipment status, exceptions and provides intermediate updates on incident solution.
- Updating Flow (Hillebrand Gori transport management system) with the latest schedules
- Capturing the milestones for purchase orders split based on customer’s and network feedback.
- Attaching documents to Flow upon reception as per the SOP.
- Timely updates of all relevant financial entries related to the shipments.
- Updating clearance report with accurate details on daily basis.
- Coordinates with custom clearance agent for clearance/ customs deposits and customs deposit refunds
- Accurate and timely invoicing
- Follow up with customer on customs deposits
- Proactive Communication with internal and external stakeholders.