Job description
• Ensure high levels of customer satisfaction through excellent sales service
• Assess customers needs and provide assistance and information on product features
• Solve Customers Branding needs & queries
• Follow and achieve the sales goals on a monthly, quarterly and yearly basis
• “Go the extra mile” to drive sales
• Actively seek out customers and clients to solve branding merch needs
• Remain knowledgeable on products offered and discuss available options
• Cross-sell products
• Handle returns of merchandise
• Team up with co-workers to ensure proper customer service and maintain good team relationship and spirit
• Build productive trust relationships with customers and maintain good client relationships
• Suggest ways to improve sales (e.g. planning marketing activities, changing the store’s design)
• Proven work experience as a Sales associate, Sales representative or similar role
• Basic understanding of sales principles and customer service practices and good team spirit
• Proficiency in English
• Basic Math skills
• Working knowledge of customer and market dynamics and requirements
• Track record of over-achieving sales quota
• Hands-on experience with POS transactions
• Familiarity with inventory procedures
• Solid online & offline communication and interpersonal skills
• A friendly and energetic personality with customer service focus • Ability to perform under pressure and address complaints in a timely manner
• High school degree; BS degree in Marketing or related field would be a plus