Job Type: Contract
Contract length: 3 months
Pay: Up to AED5,000.00 per month
Description:
Generate revenue by creating high-quality customer appointments and providing
customers with experience standards that exceed customer expectations.
Build rapport with customers to increase overall customer retention and customer lifetime
value.
Work towards meeting and excelling qualitative and revenue-generating KPIs.
Contribute to the team effort to ensure all department goals and targets are achieved.
Generate appointments for Sales and Aftersales functions and ensure that quality of
appointments and professionalism on call is maintained.
Provide prompt resolution to customer queries leading to higher customer satisfaction and improving overall relations with the company.
Maintain customer retention within the company by delivering proper customer experience with professional behavior and accurate information.
Follow the customer connect protocols and provide a seamless experience across various
points of customer journey.
Support and provide superior experience via phones, e-mails, and other channels.
Use questioning and listening skills that support effective telephone communication.
Use an effective approach to handle special communication like call transfers, taking
messages, call backs, holds, interruptions, and unintentional disconnects.
Effectively deal with job stress, angry callers, and upset customers.
Use the most appropriate way to communicate, apply the elements of building positive
rapport with different types of customers over the phone.
Apply the proper communication etiquette to satisfy various customer situations.
Apply appropriate actions to effectively control communications.
Identify voice and digital skills and how to enhance a good non face to face presentation.
Meets commitments to customers.
Ensure completion of weekly evaluation along with the supervisor and quality team to work on recommendations and resolve any challenges faced over the communications.
Ensure completion of assigned training on time and attend training as assigned.
Display ownership to additional tasks as required by superiors.
Active involvement in day-to-day activities and work allocation alongside the team leader.
Work closely with the team leader to identify opportunities and improvements.
Ensure completion of assigned training on time and attend training as assigned.
Ensure complete adherence to company policies and floor instructions.
Display time flexibility towards shifts as per work floor requirements.
Meet the required SLA’s and KPI’s.
Qualifications:
Bachelor’s degree or equivalent required.
1 year of customer service experience required within a contact center environment.
Dual language.
Excellent communication skills, written & Spoken.
Fluent in English writing/speaking.
Advanced Skills with Microsoft Office.