Key Responsibilities:
- Respond to customer questions and concerns via phone, email, or in person
- Process orders, returns, and exchanges
- Maintain customer records and update databases
- Resolve complaints and escalate issues when needed
- Support sales and marketing initiatives
Qualifications:
- High school diploma or equivalent
- Previous experience in a customer service role preferred
- Strong communication and problem-solving skills
- Proficiency in computer systems and CRM tools
- Customer-focused and solution-oriented attitude