Job Type: Full-time
Pay: AED6,000.00 – AED7,000.00 per month
Job Summary:
We are seeking a proactive and detail-oriented B2B Customer Service Representative to support and manage relationships with business clients. This role involves handling inquiries, processing orders, resolving issues, and ensuring a smooth and professional customer experience tailored to B2B expectations.
Key Responsibilities:
- Serve as the main point of contact for assigned business clients, providing prompt and accurate responses to inquiries.
- Build and maintain strong, long-term client relationships by understanding their business needs and ensuring satisfaction.
- Process orders, track shipments, and manage product or service delivery timelines.
- Troubleshoot and resolve client issues efficiently, coordinating with internal departments such as sales, logistics, and technical support.
- Maintain detailed client records, order history, and communication logs using CRM tools.
- Prepare and deliver client-specific reports, updates, and service documentation.
- Assist with onboarding new business clients and providing product or service training when needed.
- Identify opportunities for upselling or cross-selling, and support the sales team with lead nurturing.
- Collect feedback from clients and suggest process improvements to enhance service quality.
- Ensure compliance with company policies, service level agreements (SLAs), and B2B contracts.
Qualifications:
- Proven experience in a customer service or account management role, preferably in a B2B environment.
- Strong communication and interpersonal skills with a client-focused attitude.
- Excellent organizational and problem-solving skills.
- Familiarity with CRM software (e.g., Salesforce, HubSpot) and Microsoft Office Suite.
- Ability to multitask and prioritize in a fast-paced environment.
- Bachelor’s degree in Business Administration, Communications, or related field (preferred).
Ability to commute/relocate:
- Dubai: Reliably commute or planning to relocate before starting work (Required)
Education:
- Bachelor’s (Required)
Experience:
- B2B: 2 years (Required)
- Customer Service : 2 years (Required)
Language:
- English (Required)
Location:
- Dubai (Required)