Location: Dubai
Job Type: Full Time
Salary: 2,300 – 2,800
Job description
As a Customer Success Officer, you shall perform duties and responsibilities as assigned by the Company, including but not limited to:
1- Daily Management Tasks
• Respond to & manage guest issues/inquiries
• Set up viewings
• Register direct bookings into the property management system, manage contracts and payments
• Share price quotations with guests
2- Manage Quality Assurance
• Verifying cleaners are scheduled correctly for daily unit cleaning
• Update quality issues/guest complaints to log
• Submit claims to guests for stains, lost cards, unit damages
• Manage all guest communication during the stay, including any issues raised
• Return guest security deposits due for return
• Log supplier issues
• Handling guest check−ins
• Register guests on the developer and DTCM tourism portal
• Confirm unit is cleaned, access cards ready
• Collect deposit (if required)
3- Claims & Supplier Costs Management
• Review Airbnb claims & confirm guest payments
• Confirm guest payments in full for direct bookings
• Review cleaners’ invoices and report Oraya or Owner charges
• Review maintenance invoices and report Oraya or Owner charges
4- Other Duties: Perform any other tasks assigned by management.
Skills
Experience in Customer Service, Hospitality, or Property Management is highly desirable.