Job Type: Full-time
Pay: AED3,000.00 – AED3,500.00 per month
Key Responsibilities
Patient Interaction:
- Greet patients and visitors warmly and professionally.
- Assist patients with check-in and check-out procedures.
- Schedule, confirm, and reschedule patient appointments as needed.
- Answer and manage incoming phone calls, addressing inquiries and directing them to appropriate staff members.
Administrative Duties:
- Maintain and update patient records with accuracy and confidentiality.
- Process patient information, including insurance details and medical histories.
- Handle patient forms and ensure proper documentation is completed.
- Prepare and manage daily appointment schedules for medical staff.
Insurance and Billing:
- Verify patient insurance coverage and obtain pre-authorizations if required.
- Assist with billing processes and collect payments for services rendered.
- Resolve insurance and billing inquiries in a timely manner.
Coordination and Communication:
- Coordinate with medical staff to ensure smooth patient flow and timely service.
- Relay messages and information between patients and healthcare providers.
- Assist with maintaining a clean and organized reception area.
Compliance and Confidentiality:
- Adhere to all medical and administrative regulations, including HIPAA guidelines.
- Handle sensitive information with the utmost discretion and confidentiality.
Qualifications:
- High school diploma or equivalent required; additional certification in medical office administration or a related field is a plus.
- Previous experience in a medical or healthcare setting is essential.
Skills and Abilities:
- Excellent communication and interpersonal skills.
- Strong organizational skills with the ability to multitask.
- Proficiency in using office (Exel) equipment and electronic health record systems.
- Basic knowledge of medical terminology and procedures is advantageous.
- Ability to remain calm and professional in high-pressure situations.
Personal Attributes:
- Empathetic and patient-focused demeanor.
- Strong attention to detail and accuracy.
- Ability to work independently and as part of a team.
- Flexibility to adapt to changing tasks and priorities.
Work Environment:
- The role is performed in a medical office setting with typical office equipment.
- May require interaction with patients who are unwell or distressed.