Location: Dubai
Job Type: Full Time
Salary: 6,000
Job description
What You Will Do:
Team Leadership
- Lead, motivate, and inspire a high-performing team to meet and exceed sales targets.
- Foster a positive and collaborative team environment, ensuring staff are motivated, engaged, and equipped with skills and knowledge.
- Conduct regular team meetings, one-on-ones, and performance reviews to provide feedback, set goals, and encourage team development.
- Ensure the team is properly trained on product knowledge, customer service standards, and store policies.
- Manage store operations during key times, including openings, closings, and cash counting, particularly in larger stores.
- Ensure smooth transitions between shifts, maintaining operational efficiency and store standards.
- Handle key administrative tasks such as cash reconciliation and ensuring accurate store financial records.
Customer Service
- Ensure all team members deliver exceptional customer service and create a positive shopping experience for every customer.
- Actively engage with customers on the sales floor to provide assistance, handle queries, and resolve any issues promptly.
- Lead by example, demonstrating best practices in customer interactions, upselling, and product recommendations.
Stock Management
- Oversee the efficient management of stock, ensuring accurate stock levels, timely replenishment, and well-organized inventory.
- Manage inventory transfers, ensuring that stock is moved and tracked appropriately across the store.
- Monitor and implement the replenishment app, ensuring stock is replenished to maintain availability on the sales floor.
- Conduct regular gap scanning and cyclic counts to ensure accuracy in stock levels, minimize loss, and optimize inventory turnover.
Compliance and Standards
- Implement and uphold the company’s Standard Operating Procedures (SOPs) and operational standards across all customer touchpoints, including Clothing, Food, and Cafe.
- Ensure the department is compliant with all Trading Safety, legal, and health & safety regulations.
- Regularly review and communicate SOPs to the team, ensuring policies are consistently followed and best practices are adhered to.
Sales and Profit
- Work with the store leadership team to set and achieve sales targets, continually driving the department’s performance.
- Analyse sales data to identify trends, opportunities, and areas for improvement.
- Develop action plans to maximize sales and profitability.
- Optimize staffing levels based on sales floor traffic and customer demand.
Visual Merchandising Collaboration
- Conduct weekly walks with the VM team to review store displays, merchandising strategies, and product placement.
- Offer input on commercial decisions and provide feedback on how merchandising can better support sales objectives.
Skills
Required Skills To Be Successful:
- Ability to lead and motivate a team with strong communication and interpersonal skills.
- Commitment to delivering outstanding customer service.
- Ability to work effectively under pressure, handle challenging situations, and multitask.
- Analytical skills to review performance reports and take proactive commercial actions.
What Qualifies You For The Role:
- Proven experience in retail management or a leadership role, preferably with exposure to Clothing, Food, or Cafe operations.
- Strong understanding of stock management, including inventory transfers, replenishment apps, and cyclic counts.
- Knowledge of Standard Operating Procedures (SOPs) and legal compliance in retail, especially regarding Trading Safety and health regulations.
- Excellent leadership and team management skills, capable of motivating and engaging staff.