Job Type: Full-time
Pay: Up to AED4,500.00 per month
Overview:
Our vision at BloomingBox is to revolutionise the gifting industry and we are poised for significant growth. We seek a dedicated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our customer service team, you will play a crucial role in ensuring an excellent positive experience for our customers by addressing inquiries, resolving issues, and providing exceptional service.
Purpose of Role:
To provide outstanding customer service in the fast-paced environment, ensuring that customer inquiries & concerns are addressed promptly and effectively exceeding customer satisfaction and therefore impacting loyalty.
Responsibilities:
Customer Interaction:
- Respond promptly and professionally to customer inquiries through various channels, including phone, email, and chat.
- Provide accurate information about products, services, and policies to assist customers effectively.
- Following up and resolving customer complaints and issues in a professional and empathetic manner. Identifying and escalating as needed.
Problem Resolution:
- Identify and resolve customer concerns and issues in a timely and efficient manner.
- Collaborate with other departments to escalate and solve complex problems when necessary.
- Review Out of Stock items and support customers with effective replacements.
- Keeping accurate records of customer interactions and transactions using systems provided.
Communication:
- Communicate effectively with customers to ensure a clear understanding of their needs and concerns.
- Provide proactive updates to customers on the status of their inquiries and resolutions.
Product Knowledge:
- Maintain a comprehensive understanding of our products, services, and policies to assist customers effectively.
- Stay informed about updates, changes, and new features to better assist customers.
Documentation:
- Accurately document customer interactions and the steps taken to resolve issues in our customer support system.
Qualifications & Skills:
- Excellent communication skills, both written and verbal (English and Arabic required)
- Strong problem-solving abilities and a proactive approach to customer issues.
- Patience and empathy when dealing with customer concerns.
- Ability to work collaboratively in a team environment.
- Proficiency in MS Suite, and skilled in typing quickly and accurately.
- Previous customer service experience is preferred.